Delivery / Returns / FAQs

Delivery

Where do you ship?
UK, Europe

When is my order expected to arrive?
Orders are shipped out within 1-2 days by Royal Mail 2nd Class parcel service.
You should allow a further 2 days for UK delivery, 3 days for European Delivery and 5 days for an International delivery. Please note delivery may be delayed during the Christmas period.

Can I get my order quicker?
We offer Special Delivery for UK and Europe customers only. You can use this option by clicking basket and either logging into your account, or by using the guest checkout option. Please note that for Special Delivery you must purchase your order before 12.00pm (on the day), for your item to be posted within 24 hours.

What courier do you use?
For orders within the UK, Your item(s) will be posted using Royal Mail Second Class Recorded Delivery.
Royal mail will get a signature from whoever receives the item, but bear in mind that this may not be the person named on the address label. If there's nobody available to sign for the item and the item is not collected or redelivery rearranged within seven calendar days, the item will be returned to us, with a note saying why they can't deliver it. If this happens we will contact you via email to determine if you want to cancel your order or the item redelivered. If you decide to cancel we will refund the cost of the item only. If you decide on a redelivery then the postage will have to be paid for again.
Orders to Europe and the rest of the world will be posted using Royal Mails International Signed For service. Your item is delivered to its destination by the registered postal service of that country. A signature will be taken at the delivery address (please note this will not necessarily be the addressee), which means the item is not left unattended or posted through a letterbox. If no-one is available to sign for the item then it will be retained by the postal administration. for a subsequent delivery attempt or collection by the addressee.

Returns

We hope you will be delighted with your purchase, but should you need to return an item for a refund, we must be notified within 7 working days of receipt; items must be returned in the same condition as they left us, and buyers are responsible for the cost of returning the item(s), [unless an item is damaged or delivered not as described]
The buyer accepts responsibility for items until we receive them.

Please return items using a traceable or insured method such as recorded delivery, or obtain a proof of posting certificate from the Post Office, as we cannot refund for items which are lost on their way back to us.
Please note that we only refund for items purchased and not for delivery.
Goods must be returned in their original condition as they were posted complete with appropriate packaging and the original tags. Refunds will be processed within 10 days of receipt. You will receive an email to confirm when we have processed your refund. We regret we are unable to refund postage charges for the despatch or return of items.
Please address all returns to:
Decodent
4 The Old Dairy,
Paddons Row,
Tavistock, PL19 0HF
UK

Please ensure you have read the description carefully. We make every effort to make descriptions as accurate as possible.

Clocks

A word about vintage clocks. If you have purchased a clock from us with the original mechanism, and you find once you get it home it seems not to be working, a little TLC is required. Simply give it a wind, then gently tilt it from side to side before setting it down on a flat surface. Some clocks will prefer a more gentle tilt than others, its a question of getting to know your clock!

Decodent
4, The Old Dairy, Paddons Row
Tavistock, Devon, England

hello@decodent.co.uk
Tel: 01822 610987

We accept these payment methods.